Student Ombudsman

By-law 9 - Complaint Examination Procedure:
Date of coming into force - June 28, 2010

The present By-law is established in accordance with Section 220.2 of the Education Act (R.S.Q.,c. I-13.3), in conformity with the Regulation respecting the complaint examination procedure established by a school board (decree # AM 2009-01, dated December 15, 2009).



The present By-law outlines the procedure to be followed for the examination of complaints from students of the Lester B. Pearson School Board or their parents. The procedure will focus on solving problematic situations in a mutually agreeable manner.

By-law 9-A: Complaint Examination Procedure: The present By-law is established in accordance with Section 220.2 of the Education Act (R.S.Q.,c. 13.3). The present By-law outlines the procedure to be followed for the examination of complaints from students of the Lester B. Pearson School Board or their parents. (Date of coming into force - February 7, 2018)

By-law 9-B: Complaint Examination Procedure:
International Students


Student Ombudsman:
Caroline Lemay
Tel: 514-422-3000 Ext 30370
Email: studentombudsman@lbpsb.qc.ca

By-law 9: Complaint Form



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To contact the board's Student Ombudsman:

Caroline Lemay -- Tel: 514-422-3000 Ext: 30370
Email: studentombudsman@lbpsb.qc.ca

Mailing Address:
Caroline Lemay C/O Lester B. Pearson School Board
1925 Brookdale Ave., Dorval, Qc H9P 2Y7

PROCEDURE FOR A COMPLAINT

COMPLAINT FORM (PDF)