Lester B. Pearson School Board, 1925 Brookdale Ave. Dorval, Quebec Canada H9P 2Y7 514.422.3000

Lester B. Pearson School Board
1925 Brookdale Ave. Dorval, Quebec Canada H9P 2Y7

Position Available - STUDENT OMBUDSMAN


The Lester B. Pearson School Board (LBPSB) is seeking to fill the position of Student Ombudsman, in conformity with the Education Act and LBPSB by-law #9 (Complaint Examination Procedure).


The contract will be for a duration of 3 years.


  • A degree in Law or in a relevant field
  • Knowledge of the education system and the Education Act is an asset


  • To receive and process the complaints from students or parents of students of LBPSB in accordance with the relevant provisions of the Education Act and by-law #9
  • To answer questions or refer the students or their parents to the appropriate level of authority
  • To ensure that calls/emails are answered in a reasonable delay
  • As deemed appropriate, to conduct investigations
  • To submit written reports on the merits of some complaints and recommend any appropriate corrective measures to the Council of Commissioners, as applicable
  • To submit an annual report in accordance with the Education Act on the complaint referrals received, including complaint referrals concerning acts of bullying or violence.


  • Excellent spoken and written communication skills in English and in French
  • Proven abilities in investigations and strong analytical skills
  • Demonstrated interpersonal skills, including strong listening skills
  • Ability to maintain an open mind and demonstrate sound judgment
  • Ability to act with diplomacy, discretion, integrity and transparency
  • Ability to process complaints quickly as per the procedure established in by-law #9
  • Must not have been a Commissioner or an employee of the School Board during the last 5 years
  • Must not have contractual ties with LBPSB or be involved in LBPSB files or represent anyone in matters involving LBPSB


  • Part-time service contract (equivalent to a few hours a month). Investigations, requiring a greater availability over a short period of time, can occur a few times a year
  • Remuneration: annual fixed fees
  • 5 years relevant work experience
  • Must be available and accommodating to talk or meet with students or parents of students during or after regular business hours
  • Must be available to travel within LBPSB’s territory to meet with interested parties or toLBPSB’s head office for occasional meetings
  • Must have access to sufficient personal, administrative and material resources to ensure that complaints are dealt with in a timely manner



Candidates must submit a letter of application as well as a curriculum vitae by September 8, 2019, to the Secretary General, by mail or by email at gdugre@lbpsb.qc.ca.


Only selected candidates will be contacted for an interview.