The Lester B. Pearson School Board (LBPSB) is seeking to fill the position of Student Ombudsman, in conformity with the Education Act and LBPSB by-law #9 (Complaint Examination Procedure).
The contract will be for a duration of 3 years.
- A degree in Law or in a relevant field
- Knowledge of the education system and the Education Act is an asset
- To receive and process the complaints from students or parents of students of LBPSB in accordance with the relevant provisions of the Education Act and by-law #9
- To answer questions or refer the students or their parents to the appropriate level of authority
- To ensure that calls/emails are answered in a reasonable delay
- As deemed appropriate, to conduct investigations
- To submit written reports on the merits of some complaints and recommend any appropriate corrective measures to the Council of Commissioners, as applicable
- To submit an annual report in accordance with the Education Act on the complaint referrals received, including complaint referrals concerning acts of bullying or violence.
- Excellent spoken and written communication skills in English and in French
- Proven abilities in investigations and strong analytical skills
- Demonstrated interpersonal skills, including strong listening skills
- Ability to maintain an open mind and demonstrate sound judgment
- Ability to act with diplomacy, discretion, integrity and transparency
- Ability to process complaints quickly as per the procedure established in by-law #9
- Must not have been a Commissioner or an employee of the School Board during the last 5 years
- Must not have contractual ties with LBPSB or be involved in LBPSB files or represent anyone in matters involving LBPSB
- Part-time service contract (equivalent to a few hours a month). Investigations, requiring a greater availability over a short period of time, can occur a few times a year
- Remuneration: annual fixed fees
- 5 years relevant work experience
- Must be available and accommodating to talk or meet with students or parents of students during or after regular business hours
- Must be available to travel within LBPSB’s territory to meet with interested parties or toLBPSB’s head office for occasional meetings
- Must have access to sufficient personal, administrative and material resources to ensure that complaints are dealt with in a timely manner
Candidates must submit a letter of application as well as a curriculum vitae by September 8, 2019, to the Secretary General, by mail or by email at firstname.lastname@example.org.
Only selected candidates will be contacted for an interview.